2024 Store Showdown

Chewy vs PetSmart vs
Walmart vs Costco

We compared all four major pet food retailers across price, selection, shipping, and loyalty programs. Here's who wins.

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Overall Winner by Category

CategoryWinnerRunner-Up
Lowest Base PriceCostcoWalmart
Best Subscription PriceChewy (Autoship)PetSmart (Repeat Delivery)
Best SelectionChewyPetSmart
Best for Prescription FoodChewy / PetSmart
Fastest DeliveryChewy (1-2 days)Walmart (same day+)
Best Return PolicyChewyCostco
Best Loyalty ProgramPetSmart TreatsChewy Autoship

Chewy — The Online Pet Food Leader

What Makes Chewy Stand Out

  • Selection: 2,000+ pet food SKUs — the largest online selection
  • Autoship: 5% off first order, 5–10% off recurring orders; skip or cancel anytime
  • Free shipping: On all orders $49+ (most pet food qualifies)
  • Returns: Industry-leading 365-day return policy; often doesn't even require returning the product
  • Pharmacy: Prescription food and medications available with vet script
  • Customer service: 24/7 phone and chat, consistently rated #1 in pet retail

Chewy Drawbacks

  • No physical stores (can't pick up same day)
  • Pricing without Autoship can be higher than Costco
  • Some brands exclusive to physical retail

PetSmart — Best for In-Store Experience

What Makes PetSmart Stand Out

  • Treats loyalty program: Earn points on every purchase; $5 reward per 100 points
  • Physical locations: 1,650+ stores in the US and Canada
  • Vet clinics: Banfield Pet Hospital locations inside many stores
  • Repeat Delivery: 5% off subscription orders, stacks with Treats rewards
  • Same-day pickup: Available at most locations via app

PetSmart Drawbacks

  • Retail prices are typically the highest of the four retailers
  • Smaller online selection than Chewy
  • Loyalty rewards take time to accumulate

Walmart — Best for Budget Brands

What Makes Walmart Stand Out

  • Lowest prices on budget brands: Ol' Roy, Alpo, Friskies, Meow Mix
  • Free shipping: On orders $35+ (or Walmart+)
  • Same-day delivery: Available in most metro areas
  • Rollback sales: Regular temporary price reductions on major brands
  • No membership required

Walmart Drawbacks

  • Limited premium brand selection online
  • No prescription food
  • No meaningful loyalty program for pet food
  • In-store selection varies significantly by location

Costco — Best Price-Per-Pound

What Makes Costco Stand Out

  • Lowest per-ounce price on large bags of Purina, Pedigree, and Kirkland brands
  • Kirkland Signature pet food — made by Diamond Pet Foods, excellent value
  • Return policy: 100% satisfaction guarantee, no time limit
  • Instacart delivery available for same-day from Costco

Costco Drawbacks

  • Membership required ($65/year for Gold Star)
  • Limited brand selection — primarily major brands in large sizes only
  • No prescription food, no specialty diets
  • Must buy very large bags (30–50 lbs) to get best prices
  • Online Costco.com selection is smaller than in-warehouse
🏆 Our Recommendation

For most pet owners, the winning combo is: Costco for large bags of mainstream brands (Purina, Pedigree, Kirkland) + Chewy Autoship for premium or specialty brands (Hill's, Royal Canin, prescription diets). This combination covers the best price for most situations.

Side-by-Side Policy Comparison

PolicyChewyPetSmartWalmartCostco
Free Shipping Threshold$49$49$35Members only
Return Window365 days60 days90 daysNo limit
Subscription Discount5–10%5%5% (W+)None
Rx Food AvailableYesYesNoNo
Loyalty ProgramLimitedTreats (strong)NoneNone
Price MatchNoNoYes (limited)No

Frequently Asked Questions

Is Chewy reliable for pet food delivery?

Chewy consistently earns top marks for delivery speed and reliability. Most standard orders ship in 1–2 business days. Autoship orders are very reliable — you'll get an email 3–5 days before shipping and can easily skip or change your order.

Can I return opened pet food?

Yes at most retailers. Chewy's 365-day return policy covers opened food if your pet didn't like it — they often tell you to donate it to a local shelter and still issue the refund. PetSmart accepts returns of opened food within 60 days. Costco accepts returns with no time limit.

Does Chewy sell expired pet food?

Chewy maintains strict quality controls and has a good reputation for freshness. If you ever receive expired product, Chewy's 24/7 customer service will replace it immediately. This is rare — their high volume means fast turnover.

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Price data updated daily from Chewy, PetSmart, Walmart & Costco.